The Camcorder Co LLC | Last Updated: March 2026

The Camcorder Co LLC is committed to delivering your rental equipment in a reliable and timely manner. Please review this policy carefully as it governs all shipments and returns.

1. Delivery Timing

We ship camcorder rentals to arrive 4–6 days before your scheduled event date, with a guaranteed minimum delivery of 48 hours before your event. This buffer is intentional and designed to give you time to test the equipment and feel confident before your big day, while also accounting for:

• Carrier delays

• Weather disruptions

• Logistics issues outside of our control

You are responsible for ensuring your shipping address and event timing are accurate at checkout. To accommodate changes to your delivery date, please contact us at least 6 weeks before your scheduled delivery. Adjustments made within this window may not be guaranteed.

2. No Guaranteed Delivery Dates

We work with third-party carriers. While we plan shipments carefully, we do not guarantee specific delivery dates. We are not liable for delays caused by:

• Shipping carriers

• Weather conditions

• Incorrect or incomplete shipping information

• Missed deliveries or failed delivery attempts

3. Shipping Address Responsibility

Customers are fully responsible for providing a correct and complete shipping address and for being available to receive the package. Once a package has been delivered to the address provided, responsibility transfers to the customer. We are not responsible for packages delivered to an incorrect address entered at checkout or packages left unattended after delivery.

4. Shipping Included

All rentals include:

• Outbound shipping to your provided address

• A prepaid return shipping label

• Packaging for safe return of equipment

If a replacement shipment is required due to a verified equipment issue, we will provide additional shipping at our discretion.

5. Return Shipping Requirements

Equipment must be returned using the provided prepaid return label. Returns must be shipped on or before the first business day following the expiration of your rental period (72 hours after your event date). Returns on holidays or Sundays may be made the next business day without penalty. You must:

• Drop off at an authorized carrier location

• Retain proof of shipment (receipt or tracking confirmation)

Failure to provide proof of return may result in the equipment being considered unreturned. If you lose your return label, contact us at hello@thecamcorderco.com and we will provide a replacement at no charge.

6. Late Returns

Late returns incur a fee of $35 per day. If equipment is not returned within 5 days past the due date, we reserve the right to charge the full replacement cost. A Loss of Use Fee may also apply for each day the Equipment is unavailable for future rentals due to late return.

7. Lost or Damaged Shipments

If your package arrives damaged, contact us within 24 hours of delivery. If a package is lost in transit before delivery, we will work with the carrier to investigate and a replacement may be issued at our discretion. We are not responsible for packages marked as delivered by the carrier.

8. Shipping Limitations

• We currently ship within the United States only

• We do not ship on federal holidays

• Delays may occur during peak seasons

• We plan to expand shipping availability internationally in the future

9. Support

If you experience any shipping issues, contact us immediately:

The Camcorder Co LLC

Email: hello@thecamcorderco.com

Website: www.thecamcorderco.com